This Privacy Policy describes how and when The Foot Clinic collect, use, and share information when you attend an appointment at the clinic, purchase a product from the clinic, contact the clinic, or otherwise use the clinic’s services.  This is to comply with the General Data Protection Regulations (GDPR) 2018.

Information The Foot Clinic collects.

To aid your treatment or as part of purchasing something from the business you will normally provide The Foot Clinic with certain information, such as your name, email address, postal address, telephone number, medical information and payment information (but not payment card details).  We will store your information on an electronic patient record and diary system which is fully password protected.

Why we need your information and how we use it.

We rely on a number of legal bases to collect, use, and share your information, including:

  • where it is necessary for the purposes of the provision of health care as needed to provide our services, such as when we use your information to fulfil your podiatry assessment and treatment, or to provide patient/client support;
  • when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for the mailing list;
  • if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law.


From time to time, we may wish to send you direct marketing material which may include product offers and newsletters. We will add you to this list if you have verbally agreed to receive company information from us or you have signed up to the mailing list via our website. We may send information via email, text message, letter/post or telephone call.

Information sharing and disclosure

Information about The Foot Clinic’s patients/clients is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

  • Medical professionals – with your consent, we will share information with medical professionals such as your GP or consultant to allow continuity of care.
  • Service providers – we engage certain trusted third parties to perform functions and provide services to the business, such as external reception services. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
  • Business transfers – if The Foot Clinic is sold or merged with another business, we may disclose your information as part of that transaction, only to the extent permitted by law and with your knowledge.
  • Compliance with laws – we may collect, use, retain, and share your information if we are legally required to.


Data Retention

We retain your personal information only for as long as necessary to provide you with services and as described in the Privacy Policy. However, we may also be required to retain this information to comply with legal and regulatory obligations, to resolve disputes, and to enforce agreements. The retention of podiatry records is normally a minimum of 8 years, after the last appointment.  For customers who are not patients but may have bought products from the business, we will keep any data you may have provided for a minimum of 6 years in line with tax legislation.

Your Rights

You have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. Described below are these rights:

  • Access – you have the right to access and receive a copy of the personal information we hold about you by contacting The Foot Clinic using the contact information below.
  • Change, restrict, delete – you may also have rights to change, restrict our use of, or delete your personal information. In the case of health records, these are normally exempt from change and deletion requests.
  • Object – you can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
  • Complain – if you wish to raise a concern about the use of your information (and without prejudice to any other rights you may have), you have the right to do so with the Information Commissioner

How to contact The Foot Clinic

For purposes of the GDPR, I, (Nathan Leggett), am the data controller of your personal information. If you have any questions or concerns, you may contact me ( Alternately, you may mail me at:

The Foot Clinic, 65A High Street, Aldershot, Hampshire, GU111BY